Fans hoping to watch Sunday football through DirecTV’s “NFL Sunday Ticket” streaming package were disappointed when the website and app glitched for the second week in a row — but now at least they’ll be reimbursed for their troubles.
Many who subscribed to the digital package were unable to access the afternoon match up, with the company saying they will ensure that anyone affected gets their money back.
A DirecTV spokesperson said in a statement to TheWrap, “We will begin reaching out to our customers, who were unable to stream certain games on Sunday, to let them know that we will automatically reimburse them for two weeks. ” “We apologize to our customers for their experience and inconvenience.”
The company previously addressed the issue on social media, letting angry customers know they were working on the issue around noon on Sunday.
“We are aware that customers are temporarily unable to stream NFL Sunday Ticket through the app, and will share more when we restore programming,” the company said. tweeted,
Within an hour, DirecTV sent an updated tweet that streams had resumed, but fans were still disappointed that they had missed too many football games in the meantime.
A DirecTV spokesperson did not immediately respond to TheWrap’s request for comment.
The “NFL Sunday Ticket” streaming package is a special offering that allows football fans without a regular DirecTV cable subscription to access the game online or through the app. This plan costs around $400 for the season, or $99 per month.
Many disgruntled fans took to social media to express their displeasure, including NFL journalists, The tweets quickly gained traction as many others were facing similar issues. Some responses are below.